EMC Documentum Services

Strategic Advisory Services : Crown Strategic Advisory Services help our EMC Documentum customers design Enterprise Information Management (EIM) initiatives that successfully combine people, processes and technology. While technology is a major component of any enterprise strategy, it does not stand alone in achieving success. People and processes are the other key factors that will make or break an EIM implementation. Users, technologists, management, customers and business partners are all participants in creating, consuming and retaining business content. Crown Strategic Advisory Services team can assist in understanding the unique dynamics of people, processes, and technology in your company to guide you towards the EIM strategy that will provide transformation results with planned and managed total cost of ownership.

Core Platform Implementation and Upgrades : Crown can plan, implement and rollout your new EMC Documentum platform or work with you to plan and execute a successful, cost-effective upgrade strategy. We are currently working with large enterprise EMC Documentum customers who are upgrading to the new D6 platform and are on the cutting edge of understanding how to effectively migrate content and applications with minimal impact on existing business functions.

Document Processing Services : Crown has experience with the full suite of EMC Documentum business process management tools. We leverage the suite of Captiva tools to assure effective capture and storage of documents and have deep knowledge and expertise in using business process management tools to the degree that we’ve actually built a Designed for EMC product called DigiFirst that helps companies accelerate their transformational BPM initiatives. A large national lending firm increased Loan Origination 5x from $1.7B to over $8B without increasing headcount using Crown's DigiFirst Claims Extension and DigiFirst Loan Extension  product and services team.

Web Content Management Services : Crown is the “go to” provider for Web Content Management (WCM) solutions on the EMC Documentum platform. We have a team of experts focused on helping customers get the most out of their WCM initiatives. Along with Crown SiteBuilder , Web Composer and Web Gear , our clients have experienced up to 10x reduction in the cost of building websites and have used our services and software to create global WCM platforms that manage up to 2,000 different web sites across their six business units, published in 38 different languages, and operating in 125 country markets.

Full Lifecycle Systems Management : Success with enterprise platforms extends beyond the initial implementation so Crown provides solutions to help you maintain the business case and build on your success. The Crown Advanced Learning Center is a training offering that Crown provides to our clients to help them increase user adoption and improve system administrator effectiveness by providing many classroom and self-paced computer based learning options & offerings. Our planning and advisory services provide our clients with the "System Roadmap," a plan updated quarterly whose aim is to proactively reduce total cost of ownership by helping the organization make upgrade, enhancements and infrastructure investments in a planned and optimal way. The System Roadmap serves as a key baseline for assessing system performance by serving as a store for design conditions and planned system modifications. Developer support and supplemental staffing resources are also available to maintain & enhance your solutions. With Crown Partners services and continuing education through the Crown Advanced Learning Center (CALC), you are assured long-term success as you are empowered with a deeper understanding of your EIM solutions.

Crown Services - A Better Way : To maintain success, businesses must be increasingly responsive to withstand ever changing market demands. Crown's services team leverages our wealth of experience and wide breadth of industry knowledge to align with our client's unique strategies and objectives. Crown's focuses on the foundation first by establishing a trusted partnership with each client through understanding the client's business needs. Our core repeatable services offerings built on the EMC Documentum platform assure solutions delivered on-time that deliver business results with the lowest total cost of ownership.    In fact, Crown clients are more than twice as likely to be confident in the effectiveness of their EMC Documentum platform than the national average.**  Contact Crown now to find out why our customers agree: Crown Services is “a better way”

**AIIM March 2007 Survey of ECM Effectiveness.

Take the Next Step: Contact Crown Partners Today:  email info@crownpartners.com .