Standard Maintenance Support
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Offers installation guidance
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Provides troubleshooting and problem-resolution
- Gives you access to a rich knowledge base of best practices
Crown's globally recognized products help organizations in every industry get the most out of their EMC Documentum, Microsoft SharePoint, and Oracle Hyperion platforms. Crown Support Services can offer even more.
Crown Service
All Crown software products are available with a maintenance and support contract that offers Standard Maintenance Support services. With Standard Support, you'll receive assistance with product installation and troubleshooting, provided through Crown’s Customer Service Centers in Dayton, Ohio, and Chennai, India.Under Standard Maintenance Support, you'll receive:
- Installation and troubleshooting assistance during normal business hours in time zones worldwide
- Product enhancements provided in new product releases
- Access 24 hours a day, 365 days a year to a knowledge base of best practices for using your Crown products
- An important avenue for requesting new features for inclusion in future product releases
