Claims and Case Management
- The Challenge: Complex paper-based processes
- Crown Solution: Document management system
- Business Benefits: Repeatable processes, reduced costs
The Challenge
Many insurance agencies contend with outdated, cumbersome paper-based processes. They lack a document management system that can offer workflow capabilities. Instead, they’re faced with inadequate risk management, complex underwriting and claims processing, and the inability to leverage shared services across the company—a strategy that could generate cost savings and drive content through a system-directed solution.
Crown Solution
The Crown solution for Claims and Case Management enables repeatable workflow processes. The solution helps companies succeed in following an established business process that adheres to best practices. For example, Crown Partners worked with subject-matter experts at a property and casualty insurance agency to develop an EMC Documentum document management system. The Crown development team identified customer requirements and key business applications. In the solution design, they prioritized applications, developed a proof of concept, and outlined a business case to support the investment. Through analysis of current and proposed systems, the company realized a four-year return on investment that ultimately led to a revenue increase in the fifth year of $207,662. Through system implementation, labor savings amounted to $936,000, cost savings yielded $87,710, and a total impact savings of $1,231,372 was achieved.
Business Benefits
Crown can help you greatly improve your claims and case management processes and reduce your costs in the process. The Crown solution can offer insurance agencies significant benefits, including:
- Repeatable workflow
- Increased productivity
- Simplified claims and underwriting processes
- Reduced errors and deviances from existing policies
- Improved risk management
- Reduced costs
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