Automated DOI Submission

The Challenge: Complex DOI submission processes
Crown Solution: Automated DOI submission
Business Benefits: Streamlined processes, improved accuracy and compliance

The Challenge

Regulatory compliance creates challenges for every industry. For insurance carriers, fulfilling state Department of Insurance (DOI) registrations makes it difficult to introduce new products and address changing market needs. Insurers face complex DOI and System for Electronic Rate and Form Filing (SERFF) submission processes. What if you could find a new strategy for leveraging technology to improve your DOI and SERFF submission practices?

Crown Solution

You can—through automation. Crown Partners can provide a solution that automates your DOI and SERFF submissions. Crown has extensive project experience in the insurance industry and the expertise to deliver customized technology designed for your insurance environment. A Crown Partners DOI automation solution—founded on best practices in legal and compliance initiatives—includes:

Capture – DOI correspondence, along with important case and policy content
Store and Manage – Historical DOI submission data, and interpretations of regulations and policies
Deliver – Completed DOI submissions, and input to regulators about evolving regulations

Crown professionals will employ the right mix of enterprise content management technologies in delivering a DOI solution, including workflow and business process management, dynamic content assembly, library services, document scanning, XML chunking, and more. With the right technology and processes in place, a Crown Automated DOI Submission solution will enable you to:

Automate the DOI submission process using workflow and document lifecycle management
Produce and use modular information that can be reused across SERFF and non-SERFF submissions
Define workflow, access control, and approval processes aligned with individual sections of the submission
Provide updated information from DOI approvals to agents, customer service representatives, and claims adjusters via an employee portal and partner extranet

Business Benefits

With an Automated DOI Submission solution from Crown Partners—a leader in content management services and solutions—you can achieve significant efficiency and cost benefits, including:

Increased submission accuracy for reduced submission exceptions, rework, and overpayments
Decreased DOI submission time, for example, from six to three months
Reduced time to market for new products
The ability to establish appropriate underwriting guidelines that reduce product liability and empower customer service representatives

To get the full benefits of the solution, Crown offers a complete range of complementary services to support you in operation, administration, and maintenance.

Need more information? Contact us at info@crownpartners.com .